In attempting to use PayPal's invoicing scheme, I have encountered the following apparent bugs, glitches, errors, what have you, that I would like to request assistance with. 1. PayPal Mobile apps failure to save Customers: On the PayPal app (Business and Personal, both apps), when I attempt to register/save a Customer, it fails. More specifically, it continues to overwrite the prior Customer with the new one just added. 2. Invoice indicating "Shipping" even though I have opted out: As I deliver only services, I deliberately tick the box "Item Not Shipped" in the only apparent solution to indicate the invoice as Service, not Goods. However, even though I do that, when I then review the invoice afterwards, the "Ship To" entry appears on the invoice. This then likely complicates the payment hold-clearing process as I now have to again clarify the transaction as "Service," which function is itself separately bugged (see below). 3. Invoice Unable to Clear as Service Through "Tracking Information" Update Process: According to PayPal's Help articles, in order to expedite payment-release of an item that is strictly Service and not Goods, one must update the Tracking Information to indicate "Completed" and "Service" in the fields supposedly provided. However, by my own direct observation, the Tracking Information update process fields fail to provide EITHER of these options, instead offering other options that do not apparently correspond to this. Hence I remain confused as to how to properly update the Tracking Information towards Service so as to clear my payments faster. 4. PayPal Business Mobile app indicates wrong currency on digital display of invoices: Having invoiced a given client in USD, the invoice on my side when displayed indicates as EUR. This is a minor point but still effectively confusing. 5. Excessively repeating e-mail notifications upon payment: In being paid by a client, I received 5 e-mail notifications of the same notification of the same transaction to the same e-mail address, whereas naturally all I need is one. 6. Conflict in Payment-Hold Releasing Instructions: PayPal explains that initial payments will be held for up to 21 days, then offers methods to expedite this. In my case, one criteria that I must meet is to "Not have any client contestations for 60 days," which obviously conflict with the 21-day stipulation nearly to the point of absurdity. 7. Invoices in the Invoice Summary section appearing with wrong/mixed titles: Invoices for one client will appear in the name of another on the Invoice Summary page, a mild/moderate cosmetic glitch which at length can generate confusion and result in knee-jerk edits or cancellations by a PayPal user if unawares. --- These are the bugs or glitches I've found so far in relation to PayPal Invoicing. I will update this post to add or clarify more/others as time goes along, and I invite others to post to this topic with other related bugs or glitches (strictly with Invoicing), so that PayPal Support may have central information on end-user side and effectively resolve these. To @kernowlass and/or @sharpiemarker - any expert and fast help GREATLY appreciated!
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