Hello @hwahba,
Welcome to our community forum and thank you for your post!
Sorry for the inconvenience! In this situation, your best option would be to contacting our support to get this solved. You can contact us by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for additional assistance.
I hope this information helps!
Bindu
... View more