Hi @willelwinuk
Welcome to the community and thank you for your post.
I am sorry to hear what has happened. I know this must be concerning. In order to locate your funds, your bank would need to complete a trace. This would help them locate the funds. If the funds were successfully sent to PayPal, your bank would be able to provide you with a reference number which we could then use to further assist you.
The best thing to do would be to contact your bank again and request them to complete a trace. When a trace is completed, they would be able to provide you with a reference number which would assist with locating the funds. Once you have this number, please contact our customer support and they can investigate this further.
To contact our customer support, simply click on 'Contact' at the bottom of any PayPal page. Alternatively, you can click here.
I hope this helps!
- Rachel
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