Hi everyone! Thank you @kernowlass for your assistance so far on this one. We appreciate all you do. @Gamarjveba, welcome to the PayPal Community! I'm sorry to hear a recent dispute hasn't gone quite as you had expected. Depending on the type of case that was opened, the dispute may ask for specific actions to be performed by our buyer and / or the seller. If you did not receive an item at all, the Item Not Received dispute is the best option. Here, we ask our seller to provide a tracking number or issue a refund within a certain time-frame. If you received an item, but it was not the item you expected or the item is defective, we would recommend opening a Significantly Not as Described case. There, we normally ask the buyer to ship back the item and provide tracking, then ask the seller to issue a refund once the item shows delivered back to the seller. If you opened the wrong type of dispute in this instance, or you have more information to add to the dispute case, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page. They can also be reached Twitter direct message or Facebook instant message.
Good luck with your case, - Jon K
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