Hi @Deadceii, I'm happy to help!
When reaching out to Customer Support, I would let them know that you would like help filing a trace on a refund that never reached your financial institution. If you have the date and amount of the original purchase or refund, that will help them find it quickly. When we file a trace, we reach out to your financial institution to check on the payment status. If they tell us the payment reached them, we will email you the trace reference number. If you then take the trace reference number to your financial institution, they will redirect the payment to your bank account. However, if they let us know they cannot accept the refund/deposit it into your account, they will return the payment. We will then deposit it back into your PayPal balance. Based on what you've mentioned from your own research, I suspect that may be what happens this time.
I hope this helps, and good luck! - Meghan
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