The STUPID PayPal system **REQUIRED** me to change my password, because it (incorrectly) thought that I was accessing from a new device. This is BAD UX, this is BAD security, this is **bleep**-poor customer service. I did not want to, or need to change my password. The device was NOT actually new... and yet, the system would not let me log in unless I changed my password. After calling customer support, the only answer that they would give was "you have to change your password". They would not let me speak with anyone higher in the chain of support. They told me that they have no way to put me through to ACTUAL technical support. In the past, I have changed devices without requiring a password change. Flagging the new login and requiring the 2FA is expected, correct and acceptable. Requiring a new password is stupid, insecure and unacceptable. Additionally, since PayPal records ALL of your previous passwords, I can not just run through 10 temporary passwords to get back to the password that I prefer to have. As noted above, this is new behaviour, so, whatever update was done to PayPal's systems that puts an account in this state should be UNDONE as soon as possible. If people have to change their password every time they access PayPal from a new device, we're going to end up with passwords like "myPassword_1", "myPassword_2", etc. Finally, to add insult to injury, there is no way to contact PayPal support about this. Using the phone got me exactly no where. Using the chatbot ended with "We can't help you in chat, please contact support". Attempting to use the resolution center requires you to select a transaction (My problem is with PayPal, not with any transaction) I don't know when PayPal hired the Drunk Monkeys to design their UX and security protocols, but PayPal support/development needs to FIX this problem ASAP. I have had some truly stupid interactions with PayPal support in the past, but this one takes the cake a the most idiotic thing that I have ever dealt with.
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