About a year ago, I had the same problem happen to me. Suddenly out of no where my account was permanently limited. I called support and they were completely unhelpful. They basically told me I need to take them to court to find out why. I've wrote to several emails I found and filed a complaint to the BBB, but nothing from PayPal. I don't run a business, I haven't sold anything on ebay in years, I rarely ever send or receive money, and I only used my account to make purchases on ebay and sites that accepted it. The last was a purchase on ebay I had disputed because the seller never shipped the item. So I'm at a complete loss for what they think I did. I suspect an automated system that falsely flagged my account and limited it with little no human review, and paypal doesn't want to be bothered to actually check. If anyone has a solution let me know.
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