Great news! I called and spoke with a PayPal rep this morning, and what had happened, in my particular incident, is that I had made a PP purchase after the refund came over, and instead of the refund $ going to my bank acct, it went towards my next purchase. Glad to know where my money went! I hope this helps...
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I just experienced the same issue. I returned an item to a merchant, received the refund via paypal (it shows up clearly in my transaction history from the merchant), but there is no evidence of me transferring it to my bank acct, yet my paypal balance is at zero, not the refund amount that it should be. how do we report this? the FAQ section is like a labyrinth!
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I'm having the same problem. I received a refund from a merchant, and that refund shows in my transaction history, but there is no evidence of a transaction of withdrawing the refund from my paypal balance and transferring to my bank account, yet my paypal balance is at zero now. What happened to my refund??
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