Hi teris33,
Thank you for contacting the PayPal Community Forum, and welcome as a new member!
Please ensure you have this feature enabled within the Checkout process. Information on how to receive Guest Checkout payments can be found here - https://www.paypal.com/smarthelp/article/how-do-i-accept-credit-cards-with-checkout-using-the-guest-checkout-option-faq3226.
- Siobhan
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