After 48 sales with no issues, 4 of my past 6 sales have resulted in the payments being held. All payment receipt emails state generically "We believe this transaction may involve a higher than usual risk". I sell music CDs and nothing else, nothing has changed in my business and I have had no issues that would warrant this type of action. I called a supervisor who told me PayPay has a computer program that assesses risk and for some reason that he can't tell me, my account has been flagged. He says if he tells me, I might try to "get around it"! This is about the most ridiculous thing I have heard in many years of doing business. Does anyone have a clue to how or why this could just happen out of nowhere? Nothing has changed with my business and every "reason" that has been offered as a possible explanation does not apply to me. I am set up to sell internationally and have done so many times but I can't have PayPal holding customer payments until the customer receives it because international orders can take up to 8 weeks to be delivered. I can't do business efficiently if 80% of my proceeds are on hold so I need to address the reason this is happening. In my view, PayPal is standing in the way of me remaining a seller who ships promptly. Holding 80% of my payment funds could make me unable to ship an international package because of the $20 needed for one package. This is upsetting since I have had no customer complaints or issues delivering items I've sold. I feel as if I have no recourse but how can PayPal arbitrarily just do this without cause? Any suggestions how I can resolve this before it negatively affects my ability to ship quickly? Thank you...
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