Yes, I have. I wanted to try to set up a return and my order wasn’t even found. I had to email Fanatics.com, I found the website I ordered from in an email from The Official Jets Store regarding fancash I earned; it contained my order number and had “A Fanatics experience” below the header. I clicked on setting up an account to figure out how to contact customer service. Once emailed, the company was very polite and receptive. They emailed me a return label free of charge due to the inconvenience I experienced.
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