PayPal Community

FuriousFotog · ‎Jul-07-2023

I am also having this issue as of this morning. The website works fine but it seems they are having issues with the app. I have tried both professional and personal logins on the app and both give the same "Login Failed: sorry, the app does not yet support your account location" error.

FuriousFotog · ‎Jul-07-2023

I am also having this issue as of this morning. Website works fine but it seems they are having issues with the app. I have tried both professional and personal logins on the app and both give the same "Login Failed: sorry, the app does not yet support your account location" error. They need to fix this or at least acknowledge an issue. I am currently on travel in Chicago... so there should not be any issues. Have tried reinstalling multiple times with no effect.

FuriousFotog · ‎Jan-23-2023

There is currently an ongoing and open ticket pertaining to this issue: past 1099-Ks are not displaying on the client's end (but can be seen on the PayPal side). This has been going on since Jan 11. If you cannot access your past 1099-Ks, please be sure to call and have your name added to this ongoing issue. Link to topic https://www.paypal-community.com/t5/Reporting/All-Prior-Year-Tax-Forms-2021-1099-K-and-earlier-Are-Missing/m-p/3026228#M5372

FuriousFotog · ‎Jan-16-2023

UPDATE 1/16/23: This error persists. All prior year tax forms are still missing. WORKAROUND FOR REPORTING: If any values are needed from prior forms (and if this error continues - like last year - for current (2022) 1099-Ks), you can use an annual statement report for Jan 1-Dec 31 to get and/or verify your total payments received for the year and use that for reporting income. This would be the figure that appears in box 1a on the 1099-K. Similarly, you can use the total payments from your monthly statements and sum them.

FuriousFotog · ‎Jan-11-2023

Hello everyone, it's that time of year again! In looking today for my tax forms (https://www.paypal.com/reports/tax_documents), it seems that even though the 2022 1099-K is not yet available, all prior year tax forms (2021 and earlier) are not present anymore either (the page just says “you have no YYYY tax documents" no matter which year is selected). They were definitely there before 1/11/23. I have tested on Chrome, FireFox, Safari, and multiple other mobile browsers to no avail. After speaking with customer service on the phone on 1/11/23, it appears that they are aware of the issues after an update today and have an open ticket, to which I added my account. UPDATE 1/12/23: PayPal has escalated this issue/ticket. Hopefully we will see some resolution soon. For those with prior year tax documents, can anyone access those at the moment, or are you also experiencing issues? Thanks! - - - -

FuriousFotog · ‎Jan-28-2022

You're welcome

FuriousFotog · ‎Jan-28-2022

Oh good news then!

FuriousFotog · ‎Jan-28-2022

I have had a lot of issues accessing my 2021 1099K on Paypal and after communicating with them for a day earlier in the week the issue is still happening. What they aren't communicating to people is THERE IS AN ERROR DISPLAYING 2020 TAX FORMS WHEN TRYING TO GET 2021 forms. HOWEVER, I am here to offer a potential fix for those of you still encountering this issue. 1. The link on your activity page may be pointing to the OLD PAGE. If you are being shown the following link after going to Activity > Tax Documents, it's the WRONG ONE and will only show up to 2020. (WRONG LINK ON PAGE: https://business.paypal.com/merchantdata/reportHome?reportType=TAXDOCUMENT). You'll know it's wrong because the text saying Tax Documents is orange. 2. The CORRECT LINK the page should point to is : https://www.paypal.com/reports/tax_documents The text on the top saying Tax Documents should be black, and your 2021 form should be there in the larger format drop down menu. NOTE: This link has worked in some cases but in others has returned a NULL ERROR and 2020 is shown twice in the list. EDITED TO ADD: If the drop down menu lists 2020 TWICE, selecting the top 2020 option anyway will let you download the 2021 1099-K form... In short, PayPal needs to sort out this mess with their coding and webpage.

FuriousFotog · ‎Jan-25-2022

Were you actually able to get a 2021 1099K? A lot of us are having issues getting the 2021 tax forms to show up on our side. Regarding your question: I think what you are going to have to do since it's included on the form now is use it to make your filing then continue to work with Paypal on getting a corrected one later, and then if it's less than the reported amount (which it should be if you're trying to get something removed), you can work to re-file your return and then get a refund (assuming no other payout is required). Definitely a painful thing to go through though...

FuriousFotog · ‎Jan-25-2022

Good morning. I received an email this morning and a notification in the system when I logged in that a 2021 1099K was generated for my account, but when I go to tax forms there are no 2021 forms available, only through 2020. Is this an error others are encountering? Will it show up there eventually since they're telling me one was generated? UPDATE: I just got off the phone with them and they said there appears to be an issue with the 2021s not appearing on the user's end, so they're working it.

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