For those who don't like guessing, I got a partial response three days after sending my email to the executives for resolution. Unfortunately their response did not address the real reason that the query was raised. So I'll have lodge a complaint with AFCA, to see if they can get a more detailed response from PayPal Australia Executive team.
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PP has a policy of sellers responding to a claim within 10 days. So I was wondering if some one in this community might know if there was a similar policy when PP itself has to respond to an issue related to their infrastructure?
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My refund of AUD automatically converted to USD. When it was converted back to AUD, that figure was less than the original. I was advised by AFCA to contact PP dispute manager. She doesn't take phone calls. So I sent an email. How long before I get a reply?
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