Hi Jpaul2,
Thank you for contacting the PayPal Community Forum, and welcome as a new member!
I am sorry to hear you have not received the item purchased. Please dispute the transaction for "Item not Received" within your PayPal account. More information on how to open a dispute can be found here - https://www.paypal.com/smarthelp/article/what-should-i-do-if-i-have-a-problem-with-my-paypal-purchase-faq1344
- Siobhan
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