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Try to get in touch with the shipping company, UPS, USPS, FedEx, or whichever the seller theoretically sent you the package. When talking to a customer support representative try to keep the conversation through email, since the live chat support does not constitute a valid document. With the email, you can try to open a dispute on PayPal again and see what they tell you (some people state they got the case to be ruled in their favor with the email as proof). If PayPal keeps asking for the "intranet form" you will need to get deeper with the investigation and find out to what address your package was sent so that you can ask for proof of delivery. In my case, UPS wouldn't provide that because I didn't have the address.   BUT! You can open a claim on UPS web page https://www.ups.com/claims/create?loc=en_US placing the tracking number, mark that you are a third party and that the package is lost. Some details will be automatically filled and you would be able to see to whom the package was addressed on the "Shipped to Contact Name" field. With this information, and zip code I was able to narrow down the possible destinations of the package.   Then proceed to UPS My Choice, create an account and get in touch with UPS Live Chat Support and ask the bot for proof of delivery, ask to speak with someone, tell them that you bought an item and the item didn't arrive and the seller provides a tracking, they will ask for the name and address that belongs to the destinatary of the package and here you start sending the possibles addresses you got from your google search. Hopefully, you will get it right and UPS will email you the proof of delivery within 30 minutes or something like that. This document will constitute a valid document that PayPal will consider to rule the dispute in your favor.    Really a pain to do all of this, but this was the way I got my case solved. PayPal's representatives only asked for the "Intranet Form" and provided no help at all, kept saying I should open a case with my bank. I just kept sending them all the documents I could get to prove my point and eventually got a refund.    Hope this helps!   ... View more

This is an email I got from UPS, clearly what PayPal is asking for is something they as the courier can't provide by law.   "Thank you for contacting us. I am sorry to hear about the issue with your order on eBay. Let me check your request. I am afraid we do not provide an Intranet form, as I understand this is a software with a form that display all the information from in this case this tracking number, including shipper's name, address, receiver's name, etc. I am afraid this is a security information that we can not provide. I apologize for any inconvenience this may caused you. Sincerely, Juan UPS CUSTOMER SUPPORT"   Already got my case solved, waiting on PayPal's refund, but just keep in mind that when PayPal asks for this form, UPS can't provide it.  ... View more

Hi, I don't have a precise answer. But maybe the is some sort of algorithm that keeps track of your purchases, if you keep buying the same item, that has the same description, seller, transaction amount, and then correlating that to your account's incoming transactions, money that you receive for a slight markup. Keep in mind PayPal has a lot of information linked to your behavior and all those data points can actually predict with a good amount of accuracy what they are looking for.    It should be some sort of AI that will determine the probability of your activity being the one of a reseller. And then maybe an actual PayPal risk assessment employee calling the shots to take action over your behavior.    Just brainstorming here, as I said, I have no actual information about this.  ... View more

@kernowlass Thank you very much for your reply.    I have been in touch with multiple UPS customer support through telephone and their live chat option. They all state the the "Intranet Form" that PayPal keeps asking for does not exist, they have no idea of what that form is. I have the transcripts from the UPS Support Live Chat but PayPal will not consider that as actual documentation. UPS representatives clearly state the tracking number is not associated with my name or my address. PayPal keeps asking for the "Intranet Form".   Thank you for the tracking link, but it only gives me the same information I have access through the UPS tracking web. Not the actual address. UPS can't provide the address that is linked to the tracking for privacy issues but states that they are not mine.    I really don't understand why PayPal keeps requesting something that UPS can't legally provide.   I was lucky enough to have the UPS customer support on the phone tell me a little information that was on the receiver's label and through some internet search managed to get an address and phone number associated with that tracking and proceeded to request through UPS Live Chat the Proof Of Delivery.   I have just uploaded that to my Message Center in PayPal. Hope the customer support won't be mad at me and will take the document into consideration. I have been sending a lot of messages stating that there is no such thing as an Intranet Form.    Thank you again for your time and help on this forum! ... View more