Hi, my friend sent me some money to an old account under a different email and for a whole week I have been unable to access the account. I have called support twice already, once to set a new phone number to the account and the second time trying again to get in after the first time did nothing. I explained that I would always get an "we're sorry, we can't confirm its you" message when I clicked "forgotten password", and all support told me to do was wait 72 hours before trying again. So I waited the entire weekend with no money, tried again just now after 72 hours (I made sure not to try it early) and got the same message. The worst part is now I can't call again because I'm out of credit and literally can't access the money in my account to get more. What am I supposed to do at this point? Is there an option to refund the money back to the friend who sent it to me as a gift so I can tell them to send it to my new account, or... Anything?
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