Jonnybones

Hi @Anntharay    I am sorry to know that you are unable to claim $3 reward. In order to claim the reward you must make sure to qualify the order or the terms and agreement of the offer. I suggest you to login to account and then contact our support team as they will be able to validate the details and help you in claiming the offer. Here is the link to contact support team.    Have a great day ahead. -Jones. ... View more

Hi @dongkeeoh    I am sorry to know that your account has been hacked. In order to make sure that your account is secured back please login to account and contact our support team as they will help you in restoring the account security as well as filing unauthorized transaction to get refund. Here is how to file unauthorized transaction. Here is the link to contact our support team.    Have a great day ahead. -Jones. ... View more

Hi @EzWRX    I am sorry to know that you are unable to accept the payment you received. This happens if the sender has cancelled the transaction before you accept it. I suggest you to ask the sender to help you with the transaction ID screenshot of the payment sent and you have to contact our dedicated support team as they will be able to help you with the details as when it was cancelled or how to get the funds. Here is the link to contact our support team.   Have a great day ahead. -Jones. ... View more

Hi @nhardwick    I am sorry to know that you are unable to get through resolution center to submit report. I will be happy to help you with it. In order to get connected with the support team you need not have to login and contact us as you can contact us as Guest.  You can reach our customer service at the bottom of any PayPal page by clicking "Contact" or "Help and Contact." Then select "Contact us", "Password and account access" and "Login problems." From there, please click on "Call us/message" and select "Message us/Call us as a guest". This does not require you to be logged in.      Have a great day ahead. -Jones. ... View more

Hi @Myhe    I am sorry to know that you have fraud transaction on your account. I will be happy to help you with it. Usually these will be pre-approved subscriptions which might have set into account earlier or any of your family member might have made this transaction who has access to your account. I suggest you check your subscription section once along with family members and if you still feel that it was not an authorized purchase then you can file a dispute and get a refund.    I will help you with the steps such as how to report a case and get a refund.   Please click on this link to view the steps  as how to report an Unauthorized transaction.   Feel free to get back to us in case of any further queries. -Jones.   ... View more

Hi @Spud40    I am sorry to know that you are concerned about unauthorized transaction. I will be happy to help you with the details on it. In order to get refund you must file dispute to get refund and I will help you with the link. Click here to view the steps.   Have a great day ahead. -Jones. ... View more

Hi @Speed23    Thank you for your post. I'm sorry to hear that you had issues with the payment and you have filed dispute on it then later closed as the seller agreed to your terms, now waiting for the funds to show up in his account. In order to get the details as what the funds will be back in his account he has to contact our support team via website or Facebook as they will be able to help with the exact time frame after check the details. I will help you with the link to contact us via message/phone and get the details.   Click here to contact us via message/phone.   Scroll down the page and you will find the option to message us/call us at the bottom right side.   Have a great rest of the day! -Jones. ... View more

Hi @eat_me_cheshire    Thank you for your post. I'm sorry to hear that your account is limited and the documents that you have submitted are denied. In order to get required help with it I suggest you to contact our support team via website or on Facebook and connect with an agent so that they will be able to help with the details as why exactly it was denied and what has to be done next.  I will help you with the link to contact us via message/phone and get the details.   Click here to contact us via message/phone.    Scroll down the page and you will find the option to message us/call us at the bottom right side.   Have a great rest of the day! -Jones. ... View more

Hi @bretnjulie    Thank you for your post. I'm sorry to hear that you have received a suspicious email. I will help you with the details such as how to check if the email is sent by PayPal or some fraud and then report it to our team concerned so that we will find and fix it.   Click here to view steps to confirm and report it. Feel free to get back to us in case of any further queries. -Jones.   ... View more

Hi @Lismarieb05    Thank you for your post. I'm sorry to hear that you are being asked for donation. In order to make purchase it is not mandate to make any donation and I think this could be a fraud, you can ask the merchant to send invoice so that you can make payment.  Have a great day ahead. -Jones. ... View more

Hi @Emmymekkawy    Thank you for your post. I'm sorry to hear that your account is on limitations. In order to resolve limitations from your account you have to submit the requested government ID proof to resolve it. As you have already submitted the documents I suggest you to wait for 10 calendar days from the time you have submitted so that our team can review documents and fix it. Language does not matter if the ID's are issued by Government.   Have a great day ahead. -Jones. ... View more

Hi @JonoBali    Thank you for your post. I'm sorry to hear that your staff is making withdrawals and refund without your knowledge. In order to protect your account I suggest you not to share your login credentials and set up a 2 step authentication so that it they try to login it will send a text code to your number without which they won't be able to login. Click here to know more about 2 step authentication.   Have a great rest of the day! -Jones ... View more

Hi @NestorSMA    Thank you for your post. I'm sorry to hear that you are unable to find merchant that deals with Motorhome rental and accept PayPal. In order to make payment through PayPal you can inform them that PayPal is free of cost account and it is secure for online transaction which provides more safety for their customers to make payment and request them to create a PayPal account right away. It can be done in just few minutes or request to contact us so that we will help in creating account right away for them.   Have a great day ahead! -Jones. ... View more

Hi @Greilly167    Thank you for your post. I'm sorry to hear that there are unknown charges made on your dad's account and they are in pending status. In order to get more details as why he is unable to dispute the transaction he can contact our Social media platform via Facebook and help them with screenshot of the payment so that our associate will provide the details as what has to be done next to avoid any further trouble. PayPal Facebook support is available 24 hours a day and 7 days a week. Click here to visit PayPal Facebook page.  Ask for support and our agent will be happy to help you. Have a great day ahead! -Jones. ... View more

Hi @KIELLA    Thank you for your post. I'm sorry to hear that your account is on limitations. You can change your name on account even if the account is on limitations. I will help you with the link where  you can find complete details as how to change name on account. Click here to visit the link. Have a great day ahead! -Jones. ... View more

Hi @Kady19    Thank you for your post. I'm sorry to hear that you are unable to find the payment in your account. In order to find if you have received the payment or not sender is cheating I suggest you visit your PayPal account Activity page, you will be able to find all the transaction in there and if you are not able to find the transaction that you are referring to then the sender has not made the payment yet.  Have a great day ahead! -Jones. ... View more

Hi @MattDavis2022    Thank you for your post. I'm sorry to hear that you are unable to upload more files of evidence to support the dispute filed. In order to upload files I will help you with the link where you can find complete details as how to upload it. Click here to visit the page. Kindly get back to us in case any further help is needed. ... View more

Hi @oussama-1    Thank you for your post. I'm sorry to hear that your account has been permanently limited. In order to resolve the limitations and continue using your account I suggest you to contact our support team and they will help you further in resolving it.  I will help you with the link to contact us via message/phone   and get   the details.   Click here  to   visit   contact us   page.  Scroll   down to   the page and you will find the option to message us/call us at the bottom right side.   Have a great day ahead! ... View more

Hi @MinHV    Thank you for your post. I'm sorry to hear that your account has been permanently limited. In order to resolve the limitations and continue using your account I suggest you to contact our support team and they will help you further in resolving it.  I will help you with the link to contact us via message /phone and get the details . Click here  to visit contact us page.  Scroll down to the page and you will find the option to message us/call us at the bottom right side.   Have a great day ahead! ... View more

Hi @Snapplet    Thank you for your post. I'm sorry to hear that your account is still on limitations even after submitting the documents. In order to process it sooner and to know the status of it I recommend you to contact our support team so that they can check the status of it and help you further.  I will help you with the link to contact us via message/phone and get the details.   Click here to contact us via message/phone:  Click here   Scroll down the page and you will find the option to message us/call us at the bottom right side.     Have a great day ahead. -Syed. ... View more

Hi @farabi123    Thank you for your post. I'm sorry to hear that your account is permanently limited. In order to fix permanent limitations I suggest you to contact our support team as they will be able to help you in fixing it.  I will help you with the link to contact us via message/phone and get the details.   Click here to contact us via message/phone:  Click here.  Scroll down the page and you will find the option to message us/call us at the bottom right side.     Have a great day ahead. -Syed. ... View more

Hi @Permonik    Thank you for your post. I'm sorry to hear that you have made withdrawal to wrong bank account. In order to get the funds you must contact the bank as they will receive the funds which they can provide to you via check or any other mode. If the bank has denied the transfer then if will be added to your wallet. All bank transaction takes 3-5 business days.   Have a great day ahead. ~Jones. ... View more

Hi @AppleJohn ,   Thank you for your post. I'm sorry to hear that you are unable to link card. In order to link a card the expiration date must be higher than the current month and year only then it will allow you to link it. Have a great day ahead. -Jonny. ... View more

Hi @cupguy ,   Thank you for your post. I'm sorry to hear that your phone was stolen and some one has made charges on it. In order to get those funds back I highly recommend you to file dispute on the transaction where are not made by you and You have to change your login details so that it will not allow the fraud to login to your account. Here is link to know as how to file dispute : https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-faq1344?app=searchAutoComplete. Have a great day ahead. -Jonny. ... View more

Hello @jonpuryear ,   Thank you for your post. I'm sorry to hear that you are unable to withdraw funds to bank account from Quick Books. In order to make withdrawals from PayPal wallet to bank account or card you have to do it directly from your PayPal account as PayPal will not allow third party website to view any account or financial details for security reasons. Have a great day ahead. -Jonny. ... View more

Hello @hornet1191 ,   Thank you for your post. I'm sorry to hear that the order is cancelled from merchant and payment is not showing up on your PayPal account. It happens if you were not logged in to your PayPal account while making the payment and checked out as Guest. I suggest you to login to your account and then message with our dedicated team along with the confirmation email that you have received at the time of making the payment so that our team will be able to find the refund details and help you further on it. Here is the link to contact our support team through website : https://www.paypal.com/smarthelp/contact-us.   Have a great day ahead. -Jonny. ... View more

Hi @JayJay_2424,   Thank you for your post. I'm sorry to hear that your phone is lost and some one is trying to make transaction from your account and withdraw the money from account. In order to fix this issue I suggest you to contact us through website or Facebook so that we can connect you to concerned team who will help you in gaining the access back to your account and stop all fraudulent activities. Here is the link : https://www.paypal.com/smarthelp/contact-us Please use this link and contact our support team to get the issue fixed. Have a great day ahead. -Jones. ... View more

Hi @andersonb197    Thank you for your post. I'm sorry to hear that you are unable to use the PayPal credit you have received, usually some of the merchants accept specific card or specific bank account only. I suggest you to contact the merchant once and check if they accept PayPal credit as payment or not.    Have a great day ahead. -Jones. ... View more

Hi @DarlaFanbridge    Thank you for your post. I'm sorry to hear that your account is on temporary limitations, In order to know the status of the account and what other steps to be completed to get it fixed you must message with our dedicated team and they will connect you to our specialist team. You can also check the status on Resolution center as well. Click here to contact our dedicated team and get more details.   Have a great day ahead. -Jones. ... View more