@amiraa22 Here’s how to add tracking information or change the order status: Go to your Activity. Find the transaction you would like to update, then click Get your money. If you sold a product, select Product to add tracking information or print shipping label directly. If you received payment that does not require shipping, sold an intangible item or service, select Service or virtual product to confirm order status. Click Submit. You'll get your money 7 days after confirming the order status as Completed. You may even ask sender to ‘confirm receipt’ after 48 hrs, here’s how: Click Activity at the top of the page. Find and click the original payment for the item. Click Confirm receipt. Click Yes to confirm that you received the order. This hold happens if: - sender forget to select friends and family option when they pay or cannot send a friends and family payment, only goods and services payment. - your account is new at receiving goods and services payments - haven’t received payments in a long time or unusual activity for your account - because PayPal detects high value or highly risky transactions - change in products/services being sold - received numerous complaints, disputes from customers or other users
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