Hello @eva888,
Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent refund. If a refund is issued more than 1 day after the original payment date, we’ll use the exchange rate applicable at the time of the refund. This means that you may not receive the full amount of your original payment due to the fluctuations in exchange rates.
My apologies for any inconvenience this may cause,
- Jon K
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