Hello @sam9s,
Welcome! I'm sorry to hear you're running into some issues with a recent dispute. Normally, you should have the option to "Issue a Refund" in that specific case in your Resolution Center. If you don't see that option, I would recommend reaching out to our Customer Support teams to see what options may be available. They can be reached by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
Good luck with this case and all future sales,
- Jon K
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