Thanks for replying Kernowlass . So if i understand this correctly , even though i have until the 04/10/2021 to escalate this current dispute to Paypal . If the seller doesn't send the replacement component as they have promised , i can open a new dispute by contacting the customer services team ? My intention is if the seller doesn't reply to my latest question to them of when they have sent it , then i will escalate it before the 04/10/2021. 3 months is more than enough time for a small parcel to delivered from China , or at the very least provide a tracking number . Their silence has been the most damning thing in my opinion . False promises given . Regards
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