I have had the exact same problem, bought items in good faith as advertised being shipped from America. When the items eventually arrived, they were cheap fakes and broke in my hands as i picked them up. I have found the dispute process so frustrating and my claim case was refused as they say I did not send tracking details for my parcel, which I did many times. I feel I have been totally ripped off and it wont happen again. A very expensive mistake.
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