Hello @CarolynUpset22,
Welcome to the PayPal Community! We're glad to have you here. This definitely would be a situation best handled with an agent over the phone. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. We Look forward to assisting you!
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