I recently ordered and received a product but it was the wrong size and I need to return it for the right size. The website advertises a return policy but does not gives a contact number just an email which does not answer my emails . There is no address and when I check to see the recipient of the payment it’s in Chinese so I cannot identify them. I want to claim my money back but I also like the item it just doesn’t fit and I should be able to exercise my right as a consumer to use the returns policy even if it’s just to acknowledge my emails. The website has a uk address which I doubt it is. What can I do?
... View more