Hi @jr12studios,
Thank you for your post and welcome to the Community Forum!
I would recommend following @kernowlass suggestion and draft a document where you explain why you can't provide the requested information. The more information you can provide, the quicker the relevant team can review the matter and make a decision on the account limitation. Please make sure that all the steps in your Resolution Centre have been completed. If steps are not completed, the case won't be reviewed. Here is more information that can help:
How do I remove the limitation from my account?
Additional Information about Account Limitations
I hope this helps!
Martina
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