First things first, this account was opened in the Netherlands, country which I lived in for a year, since then I've been asked to provide proof of my adress which now I'm unable to do, I was livin' at that adress with a colleague from work and was basically never registred to that location, now my balance is basically frozen and I've tried contacting customer support in order to change the region or transfer the money, atm i am currently unable to transfer or use that money, but the answers given were basically `open a new account` and in order to withdraw the money do the following : but it was blank there was no explanation other than just open a new account, I've no other idea what else I could do about it and now I cannot even submit proof of an adress.
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