Hi @Yasminfawzy,
Thank you for your post! I am sorry to hear the balance transfer was declined. It sounds like this has worked previously with no issues. You can check to make sure Automatic Transfers are still set on your account. If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.
I hope this helps!
Chase
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