Hi there @Virinci,
Thanks for visiting the Community! I'm very sorry to hear you have not received an update on the account. That sounds troubling. If you haven't received an update yet, it may be possible that there was an update in the Resolution Center. In this case, it would be best to review the following Help Center article for steps on Resolving a Limitation. I hope this can be resolved soon!
Take care,
- Celeste
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