Hello @Dianelynn28,
I'm sorry to hear you're running into some issues receiving funds into your account. Have you received funds before? If not, I'd recommend checking to make sure your email address is confirmed. Here's how: How do I confirm my email address?
If your email address is confirmed, you may want to reach out to our Customer Support by clicking Contact at the bottom of any PayPal page for further assistance.
Best wishes!
- Jon K
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