PayPal Community

Hi @Derankincoming,   Thank you for posting in the PayPal Community.    You may have a negative balance due to a payment from your bank or card failing or maybe a PayPal Dispute was opened up against a payment you received.    Here's how to restore your balance: Go to paypal and log in to your account. Under 'PayPal balance', click Transfer Money. On the 'Resolve Your Negative Balance' page, choose which option you'd like to use: Add money using your debit card (instantly). Top up your PayPal account with money from your bank account. Click Continue and follow the steps. Please note – If you’re using our PayPal app, you won’t have a card payment option available. If you wish to make a payment using a card, please use the internet browser on your phone. You can contact us on 0800 587 0463 between the following hours:  8:00 AM - 7:00 PM - Monday to Friday 8:00 AM - 6:30 PM - Saturday Closed - Sunday   I hope this helps, have a nice day!    -Rebecca  ... View more

Hi @Derankincoming,   Thank you for posting your question in PayPal's Community Forum. I'm sorry to hear that you were unable to complete a purchase using PayPal Credit. Based on the message you received, it sounds like the decline occurred through Synchrony Bank. I'd recommend reaching out to their Customer Support team by using the contact options here.    I hope they can provide a bit more guidance on your issue.   - Marina ... View more