Hi @Alava,
I'm sorry to hear of the negative balance.
When a payment is sent using a bank account, the money is sent to the receiver, and we request the money from the bank. If the bank rejects the transfer, we will attempt to collect the money up to 3 times. If the transfer does not complete, it will result in a negative PayPal balance.
I hope this information helps!
Thanks,
PayPal_Tricia
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