I have a similar problem with paypal and ticket tracker. Purchased tickets last year just before covid. Concert rescheduled until Sept of this year. I've been trying to reach ticket tracker with no luck to ask about my tickets. I asked paypal for a little help and they refused because of a 180 day rule. I think that is a bad businness practice with covid being the game changer of anything else I'm involved with currently. Basically Big Business hiding behind a computer screen and committing THEFT!!
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