Same problem, still haven't gotten a straight answer. Supposedly they're going to call me back and let me know. Mind you, if I had to guess, it's that they claim a fee-free withdrawal to an AUD account but the exchange rate is so pitifully below market that they get more than they would for a flat fee anyway. It's - well, it's business, but it should be criminal. It's enough to make me look for a new payment gateway for our company.
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