PayPal Community

There was no warning.   I finally was able to communicate with PayPal about this problem via its twitter account.  But even they couldn't get me logged back in.  (We tried a few tricks.)  They were able to get a check cut to me for the small amount of money I had in my account, and to close a fundraiser I had going.  So perhaps try contacting them that way.   It seems the claim is that this is just a usual-way-of-doing-business mode of second factor authentication, and I guess they don't care about folks who don't have (or don't want to use) a mobile phone. ... View more

Doesn't work.  😞 ... View more

I did finally get help today---via the paypal twitter team.  You can contact them, at least, without logging in.  Eventually, after multiple replies (some of which were just inaccurate), someone called me and managed to get my funds back to me (they're sending a check) and close the fundraising pool I had going.  I was still unable to log into my account, which sucks, and it seems to me an egregious extortion that we are suddenly locked out of existing accounts without giving a mobile phone number---surely we should have access to our existing account info, by law.  But now at least I can stop using the service without caving to their demand or giving up funds.   Up until now I thought PayPal was pretty good, as such companies go.  This move is really crappy, however. ... View more

This is not acceptable. I have funds in my account that ARE MINE, and now I can't even contact customer service without giving a cell phone number??? Am I going to have to sue? ... View more