Hello @Dj-dynamo,
Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some road-blocks issuing a refund. Have you tried clearing your browser's cache and cookies or potentially through another browser? If the option to refund was available through our virtual assistant, it may have been a local device or browser issue. Either way, I can understand it can be a bit concerning. If trying a different browser doesn't work in the future, please feel free to reach out to our Customer Support teams for assistance.
Best wishes!
- Jon K
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