Hi, I have just experienced quite awkward situation of not being able to refund properly a buyer who claimed not to have received his item ordered from ebay. After a while, paypal withdraw the amount of the transaction from my account as a separate withdraw but with the note that it was for refund purposes but the buyer claimed not to have received the money still. After a while, the buyer escalated the original transaction and paypal retrieved the same amount of money from my account again with the note that an additional dispute fee will apply even though i had spend some much time with ebay & paypal to solve the original problem. So, i got charged twice the amount of order by paypal, which i never thought it could happen. Is a frequent issue encountered by paypal users? What would you do in this kind of situation? I have filed a complaint with all the details but it does not seem to go anywhere so far. Thank you in advance for your views & advice
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