So, I purchased a Hypervolt Plus Massage Gun made by Hyperice Inc. from <Removed>. When the unit arrived it wasn't anywhere close to the item shown on the web site. Matter of fact, it is an extremely cheap massage gun that would cost around $30.00 at the flea market, not the $169.00 I paid for it.
I contacted Hyperice Inc. to find out if Balimassager.com was a legitimate reseller for them. Their response was "the website you purchased from is a fraudulent site and has no affiliation with Hyperice, Inc. Our legal team is working on taking down all copycats and counterfeits..." I then contacted the Federal Trade Commission and filed a formal complaint.
What's interesting, is the folks behind Balimassager.com copied/stole the Hyperice website changed the prices and payment method (PayPal). The website looks and functions just like the Hyperice website.
What's bothersome, is trying to get a refund from PayPal. The seller has agreed to refund the $169.00, but PayPal won't process the refund unless I pay some $50.00 plus to ship it back to the seller. I will gladly send it back if the seller refunds my money and pays for the return shipment. PayPal has their rules and the buyer is responsible for the return shipment - no exceptions.
What seems really crappy, is PayPal has no policy or background checks for fraudulent sellers. Who knows, maybe they welcome it!
Any suggestions out there on how I can chalk this up as a bad experience that doesn't cost me any money?
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