You resolve this case based on false information. Transaction # 0G0571184W922253 You state my case was denied because the vendor provided proof of delivery and gave you a UPS tracking #1Z9728Y90319934761 supposedly delivered on 2/18/21. My Home security system shows no delivery made by UPS on that date so I called UPS and they were very helpful. I spoke to Nora and she said that the package associated with that number was delivered to a different person at a different address and it was from Amazon. Also it weighed only 5.9 lbs. The items I ordered Were generators weighing over 100 lbs. I seem to be able to find no way to resolve this. Nora at UPS confirms that the package associated with #1Z9728Y90319934761 was not delivered to me.
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