PayPal Community

cowboy_bob807 · ‎Mar-04-2021

Here is a link to FAQ and some examples of why your payment would be held. https://www.paypal.com/ca/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987 at the bottom of that page there is another link on how to get your money sooner. Hope this helps

cowboy_bob807 · ‎Mar-04-2021

It is certainly frustrating when you don't get a good result and time is ticking by. What I would suggest is to 1- look to see if there is anything on the website where you seen and purchased this item to see if the is a refund policy in place. 2- The biggest concern is that you did not receive the item so did you file a claim with PayPal for good "not received" 3- If you did the above, have you escalated your dispute. Hope this helps, CB

cowboy_bob807 · ‎Mar-02-2021

Good morning, here is a link to the step by step in order to request a refund. Hope this helps. https://www.paypal.com/ca/smarthelp/article/FAQ406 CB

cowboy_bob807 · ‎Mar-02-2021

I have been receiving and sending money with PP for some years now. I find its a great tool to use. What I would suggest to you is figure out what the shipping costs is, include that in your asking price and the purchaser will then pay you using PP. Make sure the description is very accurate especially on a high ticket item like that. Keep all records, screen shots, and so on. You don't want the purchaser to file a claim stating that the item is significantly not as described. Good luck.

cowboy_bob807 · ‎Mar-02-2021

Good morning, just to clarify, you say you never ordered but then you ask how can you get a refund. So did you purchase something from an ad like on Facebook or some other platform? If you did, and you received something totally different then you can start a claim using the "significantly not as described". For example, I purchased what I thought and was advertised as being a floor jack. When I received it the item was a small red safety hammer and nothing regarding the floor jack. Luckily I had all my paperwork and the original ad that I took a screen shot of when I placed the order. Started a claim and got my money back. Hope this helps. I would be curious to know who that vendor or company is. Have a safe day.

cowboy_bob807 · ‎Feb-28-2021

From my previous posts you can see that I've been purchasing online for quite some time. However, at the beginning of this year (2021) I started purchasing from FaceBook ads which proved quite quickly that it was a mistake. 5 purchases were made, 5 claims were filed, and 4 have been resolved with one refund pending. I want to thank the PayPal service agent for getting my money back from the scammers that open an account, sell items and never to be seen or heard of again. The service agents got all my money back. Here is a list of things to look for when purchasing from Facebook advertisers: 1- There is no actual contact information for that particular seller. 2- All seem to have the same basic template as the other 3- If there is a physical address, copy and paste it in Google Maps, I did that and it turned out to be a subway entrance. 4- EVERYONE claims that you must be 100% satisfied with the purchase or they will make it right. But think of it, where or how do you contact them? 5- Most of the vendors use something called "drop shipping" meaning you buy from the vendor, they put the order in with China, and China sends it to you. Stay safe out there and in my experience have faith in PayPal, they do have your back.

cowboy_bob807 · ‎Feb-26-2021

Thanks for the reply, now I await PayPal's answer in the investigation. Will let you know how it turns out.

cowboy_bob807 · ‎Feb-23-2021

Hi BizLady, With all the scams going on at the present time, if you did not make application for any type of financial services, then personally I would just delete that email and move forward. The next thing they will probably do is ask that you confirm the account and so on, then the scammers will have all the information they need. Its better to be proactive and "delete" than react later down the road. Don't worry if it is some legitimate email, they will most likely contact you again. Wish you luck, Regards, Bob

cowboy_bob807 · ‎Feb-23-2021

Hi Michael, I had that issue some time back, and the fix that was recommended to me worked. I was using Google Chrome, but had to go into that particular transaction with another platform. I think I used Firefox and it let me finish the transaction. I hope this works for you as well. regards, Bob

cowboy_bob807 · ‎Feb-21-2021

I've used TransUnion before.

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