This is super annoying. The first loop I am stuck in, is Paypal assuming I forgot my password, and wanting to send me a verification code so I can change the password. Not necessairy but I change the password anyways, then there's a couple of captchas etc. Evidently this is not good enough because here comes the third verification : I have to enter a code, sent to a phonenumber. Well I don't have a phone and I don't want one. The phonenumber Paypal has, is an old one that belonged to my former partner who I haven't been in contact with for almost 5 years. What happens next is a Kafka-esque spaghetti ball of frustration enough to make me want to pull my hair out in great big heaps, leap from the balcony, and in case I should survive, just run down the street senselessly screaming at the cosmos until a bunch of medics drag me off in a straightjacket. Not counting the dozens of times the help center sent me in vicious circles my interaction with it was more or less as follows : "Do you need help with your password ?" NO I DON'T NEED HELP WITH MY PASSWORD, I JUST ENTERED IT 5 SECONDS AGO. MY PASSWORD IS FINE. I ALREADY CHANGED IT FOR YOU AFTER YOU SENT ME A VERICATION CODE. "To change your phonenumber, go to your profile page..." I CAN'T GO TO MY PROFILE PAGE, BECAUSE I CAN'T LOG IN. I DON'T WANT TO CHANGE MY PHONENUMBER, I WANT TO LOGIN WITHOUT A PHONE. "...logout and press the 3 dots icon.." I CANNOT LOG OUT BECAUSE I AM NOT LOGGED IN. I CAN'T LOG IN. "Call at (lists 5 phone numbers available between 7 am and 8 pm)" I CAN NOT CALL ANY OF THESE NUMBERS BECAUSE I DON'T HAVE A PHONE "To email go to the "notification center" for a private email channel between you and Paypal." I CAN'T GO TO THE NOTIFICATION CENTRE BECAUSE I CAN'T LOG IN "How to add another email addres, or if you forgot your email adress.." NONONO...I KNOW MY OWN EMAIL ADDRESS VERY WELL, AND I DON'T WANT TO ADD ANOTHER ONE, I WOULD LIKE TO KNOW A PAYPAL HELPDESK / SERVICE EMAIL ADDRESS THAT I CAN REACH OUT TO WITHOUT BEING LOGGED IN, SO I CAN ASK FOR HELP HOW TO LOG IN WITHOUT A PHONE. "Did this help ?" NO. I'M AFRAID IT DID NOT. "What is the reason ? Pick one of the following reasons" MY PROBLEM IS NOT LISTED. I CAN'T LOGIN WITHOUT A PHONE. "Explain your problem (100 characters max.) I'M AFRAID A HUNDRED CHARACTERS IS INSUFFICIENT TO THIS PROBLEM. Please solve this.
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