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since ‎Jan-26-2021
Country: Canada
Type: Business
T-D-P
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Buyer filed misleading dispute which ended up reso...

by T-D-P in Disputes and Limitations Archives
‎Jan-26-2021 05:04 PM
‎Jan-26-2021 05:04 PM
I had a buyer place an order at 19:23. immediately after an identical order came in from the same buyer (still 19:23).   at 19:26 I emailed them with the provided email address asking if it was intentional, and if not I would refund one of the orders.   at 19:30 I get an email from Paypal saying that the buyer filed a dispute that I had charged them twice. In the notes of the dispute the buyer acknowledges that they made two purchases in error.   I refunded the purchase through the resolution centre immediately which lead to the dispute being closed "in the buyers favour".   I just want to ensure that this will not leave a stain on my account as, on paper, I made the mistake and by refunding the order i admitted to the mistake (that I did not make). I have all relevant screen shots with timestamps to show the order of events.   Thanks.   D ... View more
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