I ordered an item from OnBuy.com on 12 November 2020 for £11.55. They could not complete the transaction and therefore cancelled it. They e-mailed me on 17 November 2020 to say they had refunded my £11.55 via my payment method, which was PayPal on my Barclaycard. I have not received this refund on my Barclaycard statement. I have sent an e-mail today to OnBuy requesting a refund. I have telephoned Barclaycard to confirm that there is no trace of a refund being issued. Can you please refund the amount of £11.55 to my account? Thank you, Francine Tullis
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