Our company account has been blocked.
The managing director who was the direct contact to Paypal has died.
The other managing director (myself) am trying to contact Paypal through alll channels possible, but no reaction or only wrong answers.
1. In order to arrange things, the best way would be to log into the account and send all information via Help Center, but as we are blocked we cannot log in.
2. I tried to call help center, but because of covid no person available.
3. I tried chat: After app. 1 hour chat, agent said it was resolved, I should log in after 48 hours. I did, nothing worked.
Chat again, explaining the problem again agent said I should send all information and documents by email to <removed>
I did this too, and on my English letter I got a German answer saying I should log in and send the documents via paypal help center, which obviously means he did not even bother to read the email he was answering to.
4. I tried messaging through their facebook chat window. Only bot available answering "I do not understand, please look for answers in the help files...."
5. Now I tried chat again, waiting for an answer in the coming hours/days...?????
Any good way how to call the attention of the company to do their job???
Thanks
Gabor
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