Dealing with a similar issue and still contesting the dispute with PayPal. I am convinced this is a standard business model used in China. Advertise in a flashy way not noting where the item is coming from. Limit Customer Service to an 800 number or email only. Combine shipments in non-descript plastic bags with a bar code. Ship merchandise overseas via shipping container as if raw merchandise going to a retail outlet. In a US warehouse, some poor minimum wage shmuck unloads the shipping container in a warehouse. Scans the barcode on the bag. Generates a USPS shipping label from California to you. This limits their duty and taxes and shipping costs. The plan then is for you to either accept it or complain. If you complain, you need to do what they didn't do which is ship back to China from your address with the retail value costing you duties and taxes. Costing you well over the cost of goods or significant enough to make you cringe and drop the issue. In my case, I found the drop ship location in California. I am trying to get Paypal to force the company to accept the return from the point of origin in the US since it is a location tied to their company and disperses their merchandise. If they can ship it to me from there, they can take it back there. I found issues with PayPal having hundreds of similar complaints and not acting like a reputable company and helping consumers/members avoid issues like this. I personally see them as complacent and do not plan to let them off the hook so easy. I don't think anyone has really held them to the fire and I think if more of us do, it will hurt them enough to do more to resolve these issues or avoid them. Just my two cents.
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