I did, 3 months ago. I ordered a mask 12th September, still hasn't arrived! I even oayed extra fir quick shipping. They gave me at least 2 fake tracking numbers, none if them which worked. I've been emailing them ever since, all they say is "don't worry, it's on the way". I demanded them to contact the shipping agency. A few days later the "shipping agency" emailed me to immediately contact my local post office because they're holding my parcel. This was dodgy already as they had my phone number, there was someone on the flat 24/7 foe months, and no card was given as if they were missed us. When I explained this to the "shipping agency", they changed their story, saying it's on the way, it must be on a ship, don't worry. I emailed the company again saying I had enough, I want a refund. Instead of making a refund they copy-pasted their previous email saying "don't worry it's on its way. I emailed them 3 times saying I don't care for the mask anymore, I want a refund. No answer, no refund.
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