I write regarding a Dispute Case, this case has been closed in favor of the seller as they have provided proof of delivery. The problem is that New Zealand Post have acknowledged that the parcel has in fact not been delivered. A copy of their response was supplied as a part of my initial claim. New Zealand Post require the sender to lodge a claim through their carrier for compensation, but the sender has failed to do so. This leaves me without the item and out of pocket for the cost. It would seem that PayPal have not clearly understood the problem and have just closed the claim to get it off their books with complete disregard for my situation.
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