Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Nov-08-2020
Country: Serbia
Type: Business
KitaMoja
KitaMoja Contributor
Contributor
7
Posts
0
Kudos
0
Solutions
Friendly
The Return
Ice Breaker
Active
View all
Latest Contributions by KitaMoja
  • Topics KitaMoja has Participated In
  • Latest Contributions by KitaMoja

PAYPAL ACCOUNT CLOSED FOR NO REASON

by KitaMoja Contributor in Disputes and Limitations Archives
‎Nov-25-2020 10:01 AM
‎Nov-25-2020 10:01 AM
Hey guys, anyone here knows someone who works at PayPal or can help sort this BS out, explanation in detail will be written below so if you would read it and lmk if you know any solutions i would appreciate it a lot because they are taking **bleep** straight at my business. So lets start off with my old PaPpal made in 2015 when i was still underage, i used it for some time until 2017 and it got closed down out of nowhere without even them asking for my documents just straight close down for "breaking of ToS" and i was fine with it, so in 2020 i opened a new account when i turned 18 and started using it, after first transaction they asked for picture of ID which i sent and they removed that first limit, that was around February this year, i kept using paypal, buying selling, trying hard to keep it clean with no disputes or anything like that. now we are at November, all of a sudden i am getting limitation on my new account for "strong connection with account that is limited" bare in mind, only account i have on same name is old account that they permanently closed 3 years ago, they didnt limit it... now i am going back and forth with support checking if i can even fix this account because at one part it says " fix problem on linked account to restore this one" and support agent gives me a call and explains that there is nothing to worry about just to send details on new account they asked for (id, supplier receipt and bank statement) and they will get it fixed, so i went to collect statement from my bank, upload all the documents as she told me and i get email saying they are reviewing my documents and will get back to me in 3 days *picture 2*... 3 HOURS later i log in to account and i see this *showed in picture* i didn't get a single email about account getting closed or anything, last email i got was email saying documentation is under review. agent told me that because there was no sales on my account, only transaction where i received money was via F&F and isn't considered a sale i don't need a receipt to provide but just to open up a word and type in explanation about that supplier receipt. Also as in addition i went ahead and checked with support if Bank statement i got was the right one i needed for that type of issue which they confirmed and said it was correct and to upload it and i should have someone get back to me in 5 days if anything else is needed, also i uploaded both front and back of my id just in case. i have sent an email to them now to see what happened and if i can make an appeal regarding close down of my account... if there is nothing else i can do to recover this account, what do i do? open a new one with fresh phone number and new credit card? what if they ask for ID picture again... If you made it this far all i want to say is THANKS. If anything is unclear lmk i'll try to explain best i can. ... View more
Labels:
  • Labels:
  • Account Limitations

Re: What is this way of PayPal support "solving" i...

by KitaMoja Contributor in Disputes and Limitations Archives
‎Nov-09-2020 03:16 AM
‎Nov-09-2020 03:16 AM
I ve called support once and he said sth like, "i am going to be honest with you, there is nothing i can do about it since you are underage and appeal cant be done, best thing i can recommend is, wait untill you are 18 and make a new one" ... View more

Re: What is this way of PayPal support "solving" i...

by KitaMoja Contributor in Disputes and Limitations Archives
‎Nov-08-2020 10:58 AM
‎Nov-08-2020 10:58 AM
Just edited it to whats important ... View more

Re: What is this way of PayPal support "solving" i...

by KitaMoja Contributor in Disputes and Limitations Archives
‎Nov-08-2020 10:56 AM
‎Nov-08-2020 10:56 AM
Its only one chat, its my message where i addressed question and had it explained and then support just closed chat with no reply or anything. ... View more

Re: What is this way of PayPal support "solving" i...

by KitaMoja Contributor in Disputes and Limitations Archives
‎Nov-08-2020 10:47 AM
‎Nov-08-2020 10:47 AM
This is entier chat copy Also i ve been asked to provide supplier receipt even tho I HAVE NEVER SOLD ANYTHING VIA PAYPAL, NEVER RECEIVED MONEY ON IT, JUST MADE PURCHASES. "Hello, i have open limit on my accouny here, saying it was because of link with another account on my name with my phone number that has limit pending on it, only accoumt that has limit with my name is my OLD account which was closed down by support 1-2 years ago when i still was underage so i could not use paypal, not i have this one once i am over 18 and i have already removed limit from it once. Other account that you are asking me to remove limit from is not possible to be fixed since it was closed down So please can you delete that account and let me continue with my business or am i forced to leave paypal for ever because this has huge effect on my business and will force me to move to another payment methods. Second problem will be addressed later once you reply to first one... Other account linked to my name is with email t××#)_@gmail.com ans was created in 2015 i think This conversation has been closed." ... View more

Re: What is this way of PayPal support "solving" i...

by KitaMoja Contributor in Disputes and Limitations Archives
‎Nov-08-2020 10:43 AM
‎Nov-08-2020 10:43 AM
https://ibb.co/yfnSFY4 https://ibb.co/5hFb2Rf ... View more

What is this way of PayPal support "solving" issue...

by KitaMoja Contributor in Disputes and Limitations Archives
‎Nov-08-2020 10:39 AM
‎Nov-08-2020 10:39 AM
So i have this ongoing issue with paypal where they have been ignoring me just closing chat on me for 2nd time, if you dont mind please read my entire message and help with issue i asked them to help. ... View more
Labels:
  • Labels:
  • Disputes
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!