Hi there, Could anyone help or guide me in how exactly to re open or raise a new case once an initial request has been closed by Paypal. I purchased items from a site whom I was led to believe was an American seller but when I received my receipt from Paypal, it was in Chinese, so I decided to investigate. It transpired that the site was a scam site with hundreds of different pages reporting issues. I raised a case with Paypal within 20 minutes but the only option i could find to relate to a scam site was 'unauthorised purchase'. The case was closed since as I did actually make the purchase. When I try to contact Paypal by phone i am told they cannot answer due to Covid and people working from home. it wont allow me to raise another case. Every email i send to the seller is responded by with poor English and generic responses ignoring my request to refund telling me my order would be here in 2 months (even though i paid €26 for 3-10 delivery) Their initial email asked me to close the dispute with Paypal before they would talk to me and now that Paypal have done that they are ignoring all my questions. Does anyone know the best option or route to take with Paypal? I use Paypal regularly as i always believed that in scam situations like this your money would be well protected. this is the first issue i have ever had with a seller and it seems impossible to contact Paypal or raise another case to get them to stop the payment. Any advice or help would be gratefully appreciated. Ken
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