I had order 30 eye shadow pallets and 5o eyelashes with my logo in a clear acrylic case individuallY. The supplier told me 30 pallets of eyeshadow is $235.00 USD and 50 eyelashes with my logo in a clear acrylic case is $255.00 USD. I made an payment right away and later she messages me once reciving the payment that her factory cannot provide eyeshadow pallet. Instead she told me I will give you 50 more eyelashes. I was upset because she lied but then I talked to my manager we agreed. After a week or so I recevviced my order 100 eyelashes with my logo in a clear acrylic cases I was very disgusted! The lash boxes were all damaged and dirty it was so dusty and the gross part was it had white cat hair in them. I told my supplier and she said to clean with a wet towel and it will be better but I told her its scractes and there's marks. I don't want these boxes of eyelashes she told me I have to pay more for clean boxes. I told her I wont pay at all. I have ordered and paid full amount in USD its such a shame full customer service. She said I have to pay more and she will help or else she can't. My customers are my first priority I will never give them these dirty products. What can I do someone please help me????
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