Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in

Le Forum de la communauté n’est pas disponible pour les nouveaux messages ou les réponses; les articles précédents restent disponibles pour vérification. Afin de connaître les options d’assistance complètes, rendez-vous sur PayPal.com/HelpCenter

Si vous souhaitez signaler du contenu illégal et contraire au Règlement sur les services numériques de l’Union Européenne (DSA), veuillez cliquer ici.

since ‎Oct-26-2020
Country: Kuwait
Type: Personal
AK1971
AK1971
New Community Member
1
Post
0
Kudos
0
Solutions
Active
View all
Topics AK1971 has Participated In
  • Topics AK1971 has Participated In
  • Latest Contributions by AK1971

Re: Refund my order

by sharpiemarker Esteemed Advisor in Payments Archives
‎Oct-26-2020 11:49 PM
1 Kudo
‎Oct-26-2020 11:49 PM
1 Kudo
@AK1971    Looks like the seller has not captured the payment yet because it is still pending. PayPal cannot refund/cancel the payment for you in this situation unless the payments have the "Completed" status or it has been pending after 30 days. You also have the option to dispute the transactions after the payments have the "Completed" status.   You'll need to contact the seller to cancel/void the orders because only they can do it within 30 days from date of transaction or let the transactions expire, removing itself on its own from your account activity as if they didn't happen, if they remain in pending status after 30 days.   If it doesn't remove itself after 30 days, message PayPal to have them void it for you.   Merchants are allowed 30 days to capture or void payments with option to reauthorize within that time period.   More info: Authorization and Capture How do I cancel a PayPal order or authorization?   To message PayPal:   1. https://www.paypal.com/kw/smarthelp/home 2. Click Message Center   Or use social media: Facebook (Worldwide): https://www.facebook.com/paypal Twitter (Worldwide): @AskPayPal  ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros